Liquor Square Feedback CRM

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Dashboard

All stores, one place — insights update as tickets come in.
Timeframe:
Total responses
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Average rating
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Customer tickets
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Staff tickets
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This period's live questions

Shown to respondents right now — customer sets rotate weekly, staff sets rotate monthly.

Performance

Average ratings by store, and the 8-week customer trend.

Average rating by store

Customer vs. staff, all-time

Response mix

Customer vs. staff volume

Customer rating trend

Weekly average, last 8 weeks

Recent feedback

Latest tickets across all stores. Click a row for full detail.

StoreAudienceRatingCommentDate

Stores & QR tickets

Each store has a stable link with the Liquor Square mark embedded in the QR. The questions behind it rotate automatically.

Customer Question Sets

Customer survey sets rotate weekly (one per ISO week) across all branch QR links, then loop back.

Responses

Every ticket submitted across every store, in one feed.

StoreAudiencePeriodRatingCommentSubmitted

AI Insights & Analytics Engine

Automated real-time aggregation of customer & staff sentiment, theme frequencies, and strategic operational recommendations.

Timeframe:

Automated summary

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Recurring themes in comments

Needs attention

💡 Strategic Operational Recommendations

AI-driven action items based on negative themes, low ratings, and store bottlenecks.

❓ AI Recommended Future Questions

Suggested questions to ask in upcoming sets based on customer and staff feedback trends.

By store

Average rating this view, by location.